Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Account information (email, username)
• Profile information you choose to provide
• Communications with our support team
• Payment information (processed securely by our payment providers)

Usage Information

• How you interact with KOKO
• Conversation patterns (anonymized and encrypted)
• Feature usage and preferences
• Technical information about your device and connection

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalize your KOKO experience
• Process payments and send transaction notifications
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, and security alerts
• Protect against fraud and abuse

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• With your consent: We may share information when you give us explicit permission
• Service providers: We work with trusted third-party service providers who assist us in operating our platform
• Legal requirements: We may disclose information if required by law or to protect our rights
• Business transfers: In the event of a merger or acquisition, with appropriate privacy protections

Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access controls: Strict access controls limit who can view your information
• Regular audits: We conduct regular security audits and assessments
• HIPAA compliance: Our platform meets healthcare-grade privacy standards

Your Rights and Choices

You have several rights regarding your personal information:

• Access: You can request a copy of your personal information
• Correction: You can update or correct your information
• Deletion: You can request deletion of your account and data
• Portability: You can request your data in a portable format
• Opt-out: You can opt-out of non-essential communications

Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can delete your account at any time, and we will delete your personal information within 30 days.

International Data Transfers

KOKO operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information regardless of where it is processed.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: